 |
|
 |
|
Message Box
It's not often you come
across a gem. Here in the UK we usually get charged a fee - a
big fat extortionate fee for everything we get, buy, inherit,
use, breathe (oops that's next year), drink, excrete... well you
get the picture.
But yes I declare - this
site, greedybastards.co.uk is absolutely FREE without any form
of charge or tax whatsoever - and unlike companies there's no
charge for reading it either.
There MUST be a catch.
|
|
 |
|
|
The contents of the page are
alledged.
|
|
|
|
Contact Us | Load of Balls |
|
The NSL Scandal.
What have they been up to now?
|
|
The
story of Network Systems (EC) Ltd (NSL) and British
Telecom is hard to believe - it is because in the year
2000 no one would think that a company the size of BT
could allegedly get something as simple as supplying a
customer with a service so wrong.....
It all started way back in February 2000. NSL ordered a
192k and 128k line as well as 50 dial in ports and a DNS
server. The company was sold this by Mr Ken Brown - a BT
salesman. Mr Brown recommended the above system to NSL
and the BT literature said 'the system benefits from
99.9% uptime' and 'you will make money with BT ISPnet'
(the service provided by BT).
NSL was promised an installation date of 14th April
2000, then this was moved to 20th April 2000. This would
not have been too bad, except that it took until May
10th to even get a glimmer of hope from BT that the BT
ISPnet was installed. The blunders to get to this stage
were quite incredible - BT supplied the wrong DNS
addresses (stopping the system from working), in fact
they did not even have the infrastructure within BT to
make this service work over the Bank holiday weekend at
the end of April 2000.
The next major problem was the DNS server that NSL had
ordered way back in February 2000 from Ken Brown - BT
did make it work - but then they wanted £300 for each
entry in the DNS server - this is difficult to pay
because average ISP's only charge around £250.00 for a
whole years hosting of an internet site - so much for
making money with BT ISPnet......
Later in June/July NSL also suffered major problems with
the 50 lines that they were supplied by BT - for
example, with only 5 users on the server, the company's
own employees were getting engaged tones on their modems
- but BT using their heavy handed approach (we'll cut
you off if you do'nt pay) forced NSL to pay the bills
for the whole 50 lines!
In the 2nd week of July NSL thought that BT had seen
sense at last - they arranged a meeting with NSL to
'sort out the problem' once and for all. On the 9th
August 2000 two BT employees arrived and had a meeting
with three NSL employees to get the problem 'put to bed'
as one BT employee put it.
In the meeting the BT employees agreed that NSL had been
sold the wrong service and that BT would transfer NSL
over to a new and correct service, that all outstanding
bills would be credited - because of the poor service
provided, and that when the new service was in place
then and only then would NSL have to start paying the
bills for the new service. Lastly BT asked NSL to send
them a letter regarding compensation for the bad way in
which BT had handled the account.
NSL waited for 3-4 weeks and then received a letter from
BT. This letter basically did not address anything from
the meeting and the outcome of the letter was that NSL
was basically told to go away.
NSL complained to Oftel who have never
ruled on the case, but frankly, no one could find BT
innocent in this particular case - that is, unless they
were biased - NSL documented the whole episode as it
progressed.
We will keep you informed about this on going case - NSL
have indicated that it will be suing BT for many
millions of pounds in a case that is bound to be
headline news - just as the one is from the Zone Corp.
Finally, NSL wrote off the money that
they owed BT. NSL never paid - and BT was too scared to
come for it because of a £250,000.00 counter claim. It
just shows who was right and who was simply trying to
scam a customer.
|
|
|
|
|
|
